Differences

This shows you the differences between two versions of the page.

--- faq:purchase [2010/04/15 15:11] – created camille
+++ faq:purchase [2018/03/28 13:36] – camille
@@ Line 1: / Line 1: @@
-=?==== Purchase FAQ ======
+=?==== Purchasing FAQ ======
-??? I have made a purchase, but I have not received my license yet. What can I do?
+??? Do you have a privacy policy?
-!!! Sometimes, email server can consider the license email as spam and place it in the junk folder. It is advised to check in that place first if it you think the license didn’t make it to your computer.
+!!! Yes, [[:privacy-policy|it is here]].
-Feel free to contact “camille at osculator dot net” and give your Paypal transaction number and the email address you have used to complete the payment as a proof of purchase.
+??? How many licenses should I purchase?
+!!! In order to unlock OSCulator, a license must be installed. This installation process is called an "activation". The quantity you specify during purchase corresponds to the number of activations you need.
+Individuals often need to install OSCulator on two machines, e.g. a desktop and a laptop. For this reason, one additional activation is offered free of charge regardless of quantity during purchase. For instance, 1 licenses includes 2 activations, 1 paid +1 free. 5 licenses include 6 activations 5 paid +1 free. 20 Licenses includes 21 activations 20 paid +1 free.
+??? How do I choose between OSCulator 2 and OSCulator 3?
+!!! Basically the most obvious choice is to purchase the latest version, that is, OSCulator 3. If you have specific compatibility requirements though, then you should choose the version corresponding to your macOS install.
+  * OSCulator 2 is compatible with versions of macOS from 10.5 Leopard to 10.11 El Capitan.
+  * OSCulator 3 is compatible with versions of macOS from 10.10 Yosemite and later.
+OSCulator 3 is the latest major version. Amongst many improvements, the main one was to add compatibility with macOS 10.12 Sierra. For a full description, [[https://osculator.net/forum/threads/2299-OSCulator-3-0-is-here!|please read the original announcement]]. **[[https://osculator.net/purchase-v3|You can purchase OSCulator 3 here]]**.
+When you purchase OSCulator 2, you are eligible for a free OSCulator 3 license, Please contact [[mailto:customer-support@wildora.com|customer support]] to redeem your license.
+=?==== License Management FAQ ======
+??? I just purchased OSCulator but have trouble installing the license, please help!
+Please contact our customer support: customer-support@wildora.com.
+??? I have lost my license, or my hard drive has crashed, can I get my license back?
+!!! Sure, just send an email to customer-support@wildora.com, with details about your original purchase like the order number. It looks like WIL70101-1234-12345.
+??? I try to activate my license but I get the following error message: "Maximum number of activations has been reached". What is going wrong?
+!!! That means that the license has been activated too many times. It happens sometimes when the hard drive is formatted without prior deactivating the license. Again, just send an email to [[mailto:customer-support@wildora.com|customer-support@wildora.com]] and we'll quickly sort this problem for you.