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faq:purchase [2010/04/15 22:22] camillefaq:purchase [2018/03/28 13:37] camille
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 =?==== Purchasing FAQ ====== =?==== Purchasing FAQ ======
  
-??? have made purchase, but I have not received my license yet. +??? Do you have a privacy policy? 
-!!! When your payment has completedthe license should take no more than 10 minutes to reach your mailbox.+!!! Yes[[:privacy-policy|it is here]].
  
-But it can happen that your email server considers the license email as spam and place it in the junk folderTherefore it is advised to search the license email in the junk folder first.+??? How many licenses should I purchase? 
 +!!! In order to unlock OSCulator, a license must be installedThis installation process is called an "activation". The quantity you specify during purchase corresponds to the number of activations you need.
  
-If you think your license is lost in the void of the Networkplease contact camille at osculator dot net and give your Paypal transaction number and email address you have used to complete the payment as proof of purchase.+Individuals often need to install OSCulator on two machinese.g. a desktop and a laptop. For this reason, one additional activation is offered free of charge regardless of quantity during purchase. For instance, 1 licenses includes 2 activations, 1 paid +1 free. 5 licenses include 6 activations 5 paid +1 free. 20 Licenses includes 21 activations 20 paid +1 free.
  
-??? I have made a  purchase, but when installing the license, the application says it is corrupted. +??? How do choose between OSCulator 2 and OSCulator 3? 
-!!! First make sure the file is the right one Some customers mistake the PDF invoice for the license file.  You can recognize the license because it has a osclicense extension.+!!! Basically the most obvious choice is to purchase the latest version, that is, OSCulator 3If you have specific compatibility requirements though, then you should choose the version corresponding to your macOS install.
  
-Also, some mail servers((some versions of Microsoft Exchange are known to be affected)) corrupt the content of the fileIf you think you fall in this case and you have no other solution for getting the file another way, please contact camille at osculator dot net.+  * OSCulator 2 is compatible with versions of macOS from 10.5 Leopard to 10.11 El Capitan. 
 +  * OSCulator 3 is compatible with versions of macOS from 10.10 Yosemite and later.
  
 +OSCulator 3 is the latest major version and [[https://osculator.net/purchase-v3|can be purchased here]]. Amongst many improvements, the main one was to add compatibility with macOS 10.12 Sierra. For a full description, [[https://osculator.net/forum/threads/2299-OSCulator-3-0-is-here!|please read the original announcement]].
 +
 +When you purchase OSCulator 2, you are eligible for a free OSCulator 3 license, Please contact [[mailto:customer-support@wildora.com|customer support]] to redeem your license.
 +
 +
 +=?==== License Management FAQ ======
 +
 +??? I just purchased OSCulator but have trouble installing the license, please help!
 +Please contact our customer support: customer-support@wildora.com.
 +
 +??? I have lost my license, or my hard drive has crashed, can I get my license back?
 +!!! Sure, just send an email to customer-support@wildora.com, with details about your original purchase like the order number. It looks like WIL70101-1234-12345.
 +
 +??? I try to activate my license but I get the following error message: "Maximum number of activations has been reached". What is going wrong?
 +!!! That means that the license has been activated too many times. It happens sometimes when the hard drive is formatted without prior deactivating the license. Again, just send an email to [[mailto:customer-support@wildora.com|customer-support@wildora.com]] and we'll quickly sort this problem for you.
faq/purchase.txt · Last modified: 2018/12/10 22:07 by camille