faq:purchase
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faq:purchase [2010/04/28 19:06] – camille | faq:purchase [2018/03/08 09:17] – camille | ||
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=?==== Purchasing FAQ ====== | =?==== Purchasing FAQ ====== | ||
- | ??? I have lost my license, or my hard drive has crashed, can I get my license back? | + | ??? Do you have a privacy policy? |
- | !!! Yes, just send an email to camille at osculator dot net, and don't forget to give the email address you have used to purchase the application so the license can be found. | + | !!! Yes, [[: |
+ | ??? How many licenses should I purchase? | ||
+ | !!! In order to unlock OSCulator, a license must be installed. This installation process is called an " | ||
- | ??? I have not received my license, why? | + | Individuals often need to install OSCulator on two machines, e.g. a desktop and a laptop. For this reason, one additional activation |
- | !!! When your payment is completed, the license | + | |
- | But it can happen that your email server considers the license email as spam and place it in the junk folder. Therefore it is advised to search the license email in the junk folder first. | ||
- | **If you have used an email address that is no longer valid or existing, you will never receive the confirmation emails.** | + | =?==== License Management FAQ ====== |
- | Therefore, if you think your license | + | ??? I just purchased OSCulator but have trouble installing the license, please |
+ | Please | ||
+ | ??? I have lost my license, or my hard drive has crashed, can I get my license back? | ||
+ | !!! Sure, just send an email to customer-support@wildora.com, | ||
- | ??? When I double click the license | + | ??? I try to activate my license |
- | !!! The license extension has been certainly corrupted by your email client. | + | !!! That means that the license has been activated too many times. It happens sometimes when the hard drive is formatted without prior deactivating |
- | To revert the file to the correct extension, follow these steps: | + | |
- | - Select the file in the Finder | + | |
- | - Do "File-> | + | |
- | - In the section "Name & Extension", | + | |
- | - Close the Info window, you can now double click the file and it will launch Osculator. | + | |
- | + | ||
- | + | ||
- | ??? When installing the license, the application says it is corrupted. What can I do? | + | |
- | !!! First make sure the file is the right one. Some customers mistake | + | |
- | + | ||
- | Also, some mail servers((some versions of Microsoft Exchange are known to be affected)) corrupt the content of the file. If you think you fall in this case and you have no other solution for getting the file another way, please contact camille at osculator dot net. | + | |
- | + | ||
- | + | ||
- | ??? Can I get a refund? | + | |
- | !!! The license is automatically generated, therefore it is not possible to do a refund. | + |
faq/purchase.txt · Last modified: 2018/12/10 22:07 by camille