faq:purchase
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faq:purchase [2010/09/22 17:09] – camille | faq:purchase [2018/12/10 22:07] (current) – camille | ||
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=?==== Purchasing FAQ ====== | =?==== Purchasing FAQ ====== | ||
- | ??? I would like to purchase Osculator, but I don't understand what I get for the value. | + | ??? Do you have a privacy policy? |
- | !!! There is no difference, you will receive exactly the same product and support. | + | !!! Yes, [[: |
+ | ??? How many licenses should I purchase? | ||
+ | !!! In order to unlock OSCulator, a license must be installed. This installation process is called an " | ||
- | ??? How is my privacy maintained? | + | Individuals often need to install OSCulator |
- | !!! The personal information you have disclosed | + | |
+ | ??? How do I choose between OSCulator 2 and OSCulator 3? | ||
+ | !!! Basically the most obvious choice is to purchase the latest version, that is, OSCulator 3. If you have specific compatibility requirements though, then you should choose the version corresponding to your macOS install. | ||
- | ??? I have not received my license, why? | + | * OSCulator 2 is compatible with versions of macOS from 10.5 Leopard |
- | !!! When your payment | + | * OSCulator 3 is compatible with versions of macOS from 10.10 Yosemite and later. |
- | But it can happen that your email server considers | + | OSCulator 3 is the latest major version |
- | **If you have used an email address that is no longer valid or existing, you will never receive the confirmation emails.** | + | When you purchase OSCulator 3 today, you are eligible for a free OSCulator 2 license upon request. Please contact [[mailto: |
- | Therefore, if you think your license is lost, please contact camille at osculator dot net and give your Paypal transaction number and email address you have used to complete the payment as a proof of purchase. | ||
+ | =?==== License Management FAQ ====== | ||
- | ??? Paypal has request that I give my postal address, will I receive something? | + | ??? I just purchased OSCulator but have trouble installing the license, please help! |
- | !!! No, your address is only used to fill the details of your invoice. In France, this is a legal prerequisite. | + | Please contact our customer support: customer-support@wildora.com. |
- | + | ||
- | + | ||
- | ??? Can I get a refund? | + | |
- | !!! The license is automatically generated, therefore it is not possible to do a refund. | + | |
- | + | ||
- | =?==== License Management FAQ ====== | + | |
??? I have lost my license, or my hard drive has crashed, can I get my license back? | ??? I have lost my license, or my hard drive has crashed, can I get my license back? | ||
- | !!! Yes, just send an email to camille at osculator dot net, and don't forget to give the email address you have used to purchase the application so the license can be found. | + | !!! Sure, just send an email to customer-support@wildora.com, with details about your original purchase like the order number. It looks like WIL70101-1234-12345. |
- | + | ||
- | ??? When I double click the license file, the system says there is no program associated | + | |
- | !!! Please make sure you have downloaded and installed Osculator on your computer. | + | |
- | + | ||
- | + | ||
- | ??? When I double click the license file, another program is launching... I can't register my copy! | + | |
- | !!! The license extension could have been corrupted by your email client. | + | |
- | To revert the file to the correct extension, follow these steps: | + | |
- | * Unordered List Item- Select the file in the Finder | + | |
- | * Do "File->Get Info" or Command-I | + | |
- | * In the section "Name & Extension", | + | |
- | * Close the Info window, you can now double click the file and it will launch Osculator. | + | |
- | + | ||
- | + | ||
- | ??? When installing the license, the application says it is corrupted. What can I do? | + | |
- | !!! First make sure the file is the right one. Some customers mistake the PDF invoice for the license file. You can recognize the license because it has a osclicense extension. | + | |
- | Also, some mail servers((some versions of Microsoft Exchange are known to be affected)) corrupt | + | ??? I try to activate my license but I get the following error message: " |
+ | !!! That means that the license has been activated too many times. It happens sometimes when the hard drive is formatted without prior deactivating the license. Again, just send an email to [[mailto: |
faq/purchase.txt · Last modified: 2018/12/10 22:07 by camille