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faq:purchase

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Purchasing FAQ

When your payment has completed, the license should take no more than 10 minutes to reach your mailbox.

But it can happen that your email server considers the license email as spam and place it in the junk folder. Therefore it is advised to search the license email in the junk folder first.

If you think your license is lost in the void of the Network, please contact camille at osculator dot net and give your Paypal transaction number and email address you have used to complete the payment as a proof of purchase.

First make sure the file is the right one. Some customers mistake the PDF invoice for the license file. You can recognize the license because it has a osclicense extension.

Also, some mail servers 1) corrupt the content of the file. If you think you fall in this case and you have no other solution for getting the file another way, please contact camille at osculator dot net.

1)
some versions of Microsoft Exchange are known to be affected
faq/purchase.1271362922.txt.gz · Last modified: 2010/04/15 22:22 by camille