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faq:purchase

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Purchasing FAQ

Yes, just send an email to camille at osculator dot net, and don't forget to give the email address you have used to purchase the application so the license can be found.

When your payment is completed, the license is automatically generated and sent to you. It should take no more than 10 minutes to reach your mailbox.

But it can happen that your email server considers the license email as spam and place it in the junk folder. Therefore it is advised to search the license email in the junk folder first.

If you have used an email address that is no longer valid or existing, you will never receive the confirmation emails.

Therefore, if you think your license is lost, please contact camille at osculator dot net and give your Paypal transaction number and email address you have used to complete the payment as a proof of purchase.

The license extension has been certainly corrupted by your email client. The right file extension for the license should be “.osclicense”. The problem happens when some email clients wrongly modify the attachment file extension. To revert the file to the correct extension, follow these steps:

  1. Select the file in the Finder
  2. Do “File→Get Info” or Command-I
  3. In the section “Name & Extension”, remove “.xml”, which should leave you with “.osclicense” as the only extension.
  4. Close the Info window, you can now double click the file and it will launch Osculator.

First make sure the file is the right one. Some customers mistake the PDF invoice for the license file. You can recognize the license because it has a osclicense extension.

Also, some mail servers1) corrupt the content of the file. If you think you fall in this case and you have no other solution for getting the file another way, please contact camille at osculator dot net.

The license is automatically generated, therefore it is no possible to do refund.

1)
some versions of Microsoft Exchange are known to be affected
faq/purchase.1272442727.txt.gz · Last modified: 2010/04/28 10:18 by camille