User Tools

Site Tools


faq:purchase

This is an old revision of the document!



Warning: Declaration of syntax_plugin_blockquote_quote::handle($match, $state, $pos, &$handler) should be compatible with DokuWiki_Syntax_Plugin::handle($match, $state, $pos, Doku_Handler $handler) in /home/clients/a70cbb4a74edf8105da5fd7e142fb9de/web/doc/lib/plugins/blockquote/syntax/quote.php on line 119

Warning: Declaration of syntax_plugin_blockquote_quote::render($mode, &$renderer, $indata) should be compatible with DokuWiki_Syntax_Plugin::render($format, Doku_Renderer $renderer, $data) in /home/clients/a70cbb4a74edf8105da5fd7e142fb9de/web/doc/lib/plugins/blockquote/syntax/quote.php on line 119

Purchasing FAQ

There is no difference, you will receive exactly the same product and support. The customer is free to choose the price, there is however a minimum amount. Consider this a kind of fair trading.

It's easy: on the purchase page (http://www.osculator.net/purchase) put your mouse cursor in the amount field (where the price is displayed), then click on the button “Pay with Credit Card or Paypal”.

The personal information you have disclosed on this website will never be used for commercial purposes without your own agreement. As stated by French law, you have a right to access and modify your data stored on this website.

When your payment is completed, the license is automatically generated and sent to you. It should take no more than 10 minutes to reach your mailbox.

But it can happen that your email server considers the license email as spam and place it in the junk folder. Therefore it is advised to search the license email in the junk folder first.

If you have used an email address that is no longer valid or existing, you will never receive the confirmation emails.

Therefore, if you think your license is lost, please contact camille at osculator dot net and give your Paypal transaction number and email address you have used to complete the payment as a proof of purchase.

No, your address is only used for the details of the invoice. In France, this is a legal prerequisite.

The license is automatically generated, therefore it is not possible to do a refund.

License Management FAQ

Yes, just send an email to camille at osculator dot net, and don't forget to give the email address you have used to purchase the application so the license can be found.

The license extension could have been corrupted by your email client. The right file extension for the license should be “.osclicense”. The problem happens when some email clients wrongly modify the attachment file extension. To revert the file to the correct extension, follow these steps:

  • Unordered List Item- Select the file in the Finder
  • Do “File→Get Info” or Command-I
  • In the section “Name & Extension”, remove “.xml”, which should leave you with “.osclicense” as the only extension.
  • Close the Info window, you can now double click the file and it will launch Osculator.

First make sure the file is the right one. Some customers mistake the PDF invoice for the license file. You can recognize the license because it has a osclicense extension.

Also, some mail servers1) corrupt the content of the file. If you think you fall in this case and you have no other solution for getting the file another way, please contact camille at osculator dot net.

1)
some versions of Microsoft Exchange are known to be affected
faq/purchase.1322660247.txt.gz · Last modified: 2011/11/30 14:37 by camille